The Completed Incident section is designed for tracking emails that have been resolved by the analyst.
Similar to the Reported Emails section, emails can be grouped, and actions can be applied. The key difference between the two is that emails marked as Completed help define the analysts’ response time. Additionally, it influences the Awaiting Analysis results displayed on the Overview screen.
Features such as viewing email details and applying actions are carried out in the same manner as in the Reported Emails section.
